Returns & Exchanges

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We encourage you to contact us first via contact@faire-london.com before returning a product. This way, we can work together to find the best solution.

Return Policy for faire-london.com:

By sending a return, you agree to our terms and conditions.

Return Period:
Returns must be made within 28 days. As a consumer, you have the right to cancel your purchase within 14 days of receiving the product without giving any reason. You must inform us in writing at contact@faire-london.com of your decision to cancel within this 14-day period. Once you notify us, you will have an additional 14 days to return the product. The cancellation and subsequent refund will be processed immediately after we receive the returned product at the address listed at the bottom of this page.

Trackable Proof of Shipping:
For returns, please use a trackable and preferably insured shipping method. A refund will be processed once the package has been received and inspected at our warehouse, as listed at the bottom of this page. Send the tracking number to contact@faire-london.com.

Condition of Goods:
Returned items must be undamaged, in new condition, and in their original packaging to qualify for a full refund. Any damage must be reported immediately upon receipt with photos. Failure to meet these conditions may result in a partial refund or denial of the return.

Responsibility of the Sender:
As the sender, you are responsible for the correct and secure shipment of the return until it is received by us. We are not liable for issues caused by incorrect addressing or during transport. Please note: Returns that do not reach us are not eligible for a refund. Refunds are only processed for returns correctly received at our designated return address listed below.

Shipping Advice:
For your protection, we recommend sending the package insured and using a traceable shipping method. This allows you to claim compensation for shipping costs and/or the purchase amount from the courier in case of issues. Depending on the courier’s policies and the nature of the issue, the package may also be returned to you, the sender.

Return Shipping Costs:
The cost of returning your order is always the buyer’s responsibility and will not be reimbursed. Return costs typically range between £15 and £25, depending on the size and weight of your package and the chosen courier. These costs may vary. We recommend using Royal Mail as it often offers the most affordable option.

We aim to resolve any issues quickly and to your satisfaction. For questions about the return process or assistance with choosing a shipping method, our customer service team is always ready to help.

Customer service response times:
Monday - Friday: 07:00 - 15:00
Saturday: 07:00 - 15:00
Sundays and public holidays: Closed
E-mail: ✉ contact@faire-london.com
Available 24/7