FAQ
How long do I have to return an item?
You have 30 days from the receipt of the package to start the return process.
In what condition must the item be to be returned?
The item must not show signs of use and must be in its original packaging.
Are there any return costs?
No, there are no return costs. However, you are responsible for covering the return shipping costs. We recommend using registered mail.
How do I start a return?
Please contact customer service at contact@faire-london.com. They will provide you with a return form and the address.
What is the cut-off time for ordering?
Orders placed before 12 noon will be processed the same day.
How long does it take to process an order?
Orders are processed within 1-3 working days (Monday to Friday).
How long will it take for my order to arrive?
Delivery usually takes 8-10 working days (Monday to Friday).
What happens if my order is damaged or incorrect?
Take photos of the discrepancy and contact customer service, quoting your order number and a brief explanation of the problem.
Contact us
If you have any further questions, please contact customer service at contact@faire-london.com.